When a customer in the rock crushing industry needed dependable backup power in a hurry, Account Rep Tyson made it happen.
Working with our Pensacola team, Tyson coordinated every detail to ensure the customer could inspect and secure the right generator quickly. The 600kW Cummins unit was cleaned, tested, and ready for viewing as soon as he arrived.
Even after a delayed flight and a late Friday arrival, the Pensacola team stayed after hours, welcoming the customer with professionalism and care. Andrew handled the walkthrough, while Oliver went the extra mile — showing Ira around Pensacola and even treating him to dinner.
The result? A smooth sale, a happy customer, and high praise for the entire team. Ira described the experience as “phenomenal” and confirmed the purchase the next business day.
This story represents what sets Generator Source apart — a customer-first mindset, fast coordination, and a team willing to go above and beyond to earn long-term trust.