Industry: Commercial Property Management
Location: Downtown Denver, Colorado
Service Provided: Cooling System Diagnostic and Low Coolant Correction
Overview
A commercial property management firm contacted Generator Source after receiving a low coolant alert on the building’s standby generator. The alert required immediate attention to ensure the generator remained operational and compliant with safety requirements for a downtown multi-tenant building. Generator Source created a service order, scheduled a technician, and initiated steps to correct the issue and prevent further cooling-related failures.
The Challenge
The building’s representative reported that the generator displayed a low coolant level warning. Because the generator supported both their office building and a connected condominium property, reliability was critical. Key challenges included a shared generator supporting multiple buildings, no recent service history for the current manager, uncertainty about who previously performed fueling or maintenance, and no W-9 on file which prevented Generator Source from legally delivering fuel. Although the low coolant alert was the immediate concern, the lack of account setup and unclear history created additional complications.
Our Assessment
Generator Source reviewed the account, confirmed the generator’s location, and created a formal service ticket. The next steps included scheduling a technician to inspect and correct the low coolant level, checking coolant concentration and system integrity, reviewing maintenance history, informing the customer of W-9 requirements for fueling, and gathering contact details for all parties involved since the generator supported two buildings.
The Solution
Generator Source prepared a service call to address the alert and ensure the cooling system was functioning properly. Corrective steps included inspecting coolant levels and mixture, checking for leaks and hose condition, verifying coolant sensor function, reviewing block heater operation, and documenting the account setup requirements. The service coordinator also sent onboarding information to the second property manager to streamline future service, fueling, and billing.
The Result
The customer received a clear diagnostic path, scheduled service, and support to bring both buildings into proper account status. This ensured a prompt response to the low coolant alert, prevention of potential overheating or shutdown, a unified service relationship for both buildings supported by the generator, and clear communication for future maintenance and fueling needs. The facility now has a stable plan for cooling system reliability and PM scheduling.
Why It Matters
Cooling system failures are one of the most common reasons standby generators fail during emergencies. Low coolant levels can lead to overheating, reduced runtime, shutdowns, and costly repairs. Addressing alerts early and ensuring proper documentation for fueling and service helps maintain uninterrupted standby power for commercial and residential tenants.
Receiving low coolant warnings on your standby generator?
Generator Source provides rapid diagnostics, coolant system repairs, and preventative maintenance services for commercial and industrial facilities. Contact our service team to schedule a cooling system inspection today.