Case Study – A Full-Service Emergency Response for Power, Logistics, and Repair

The Challenge

A commercial facility was plunged into a sudden crisis. A construction accident near their property had nicked an underground power line, cutting all utility service to their site. The situation went from bad to worse when they discovered their own backup power system was compromised.

The concrete pad supporting their existing 750kW Kohler generator was sinking. This structural failure was actively pulling the generator’s leads out of the building, rendering it unsafe and inoperable.

The client was facing a complex, simultaneous challenge:

• Immediate Power Loss: Their entire facility was dark, and operations were at a standstill.
• A Failing Asset: Their on-site generator was not only unusable but was becoming a significant safety hazard.
• Complex Logistics: The massive 750kW generator needed to be safely lifted and removed so the foundational pad could be repaired.
• Urgent Repairs: The generator itself required professional service before it could be put back into service.

The Solution

The Generator Source team immediately mobilized to provide a complete, end-to-end solution that addressed every facet of the client’s emergency.

1. Emergency Rental Power
Our first priority was to get the client back online. We prepped and delivered a 1250kW rental generator, a unit with more than enough capacity to power their entire facility while their primary unit was out of commission.

2. Logistics and Crane Coordination
Solving the logistical challenge was critical. We took full ownership of the process, arranging for the specialized crane service required to safely lift the 15,000+ pound generator from the sinking pad and load it for transport. Our coordination ensured the lift was executed efficiently and safely.

3. Off-Site Repair and Transport
Once lifted, the client’s 750kW generator was transported back to our service yard. Here, our technicians can perform a full diagnostic and complete the necessary repairs in a controlled environment, ensuring it is fully operational before being returned.

4. Managed Fuel Services
To ensure uninterrupted power from the rental unit, we managed all fuel deliveries for the 1250kW generator. This proactive service meant the client didn’t have to worry about refueling logistics and could count on consistent power for the duration of the project. module underwent rigorous quality assurance checks and load bank testing to guarantee flawless performance upon arrival at the client’s site.

This project perfectly showcases our ability to act as a single, reliable partner in a complex emergency. By seamlessly coordinating rentals, service, delivery, and fuel, we provided the client with ultimate peace of mind.

With temporary power running and their damaged generator safely in our hands, the client can now focus on repairing their concrete pad. Once the foundation is secure, their refurbished 750kW generator will be returned, reconnected, and ready to provide reliable backup power for years to come.